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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lauren G.

August 7, 2025

1  out of  5
rating by Lauren G.
"State Farm just lost my business thanks to Chris. The experience was incredibly disappointing. Chris was rude, unprofessional, and condescending when I brought up concerns about my policy and pricing as they were overcharging me by a lot. Rather than listening or trying to help, he came off manipulative and dismissive. He is very unqualified for his role and not sure how he still works here as he will continue to drive customers away. I’ve already found a better rate with a different provider outside this agency. Do yourself a favor and look elsewhere — there are agents who are kind, professional, and actually want to work with you."
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Julia Rustin

August 6, 2025

5  out of  5
rating by Julia Rustin
"Amazing staff. Thank to Mr. Neal. Great rates."
We responded:
"We truly appreciate your kind words and five-star rating, Julia! It means a lot to us that you trust us with your insurance needs. We’re here anytime you have questions or need assistance."
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Monica Adams

August 5, 2025

5  out of  5
rating by Monica Adams
"Hi, my name is Monica Adam's. I want to thank Elijah Neal for help me out. He's a good worker and I love his spirit and he raised because he was helpful. Good, nice impolite.You need more people like him.I know he left his job and I love him too.Thank you again elijah neil"
We responded:
"Monica, it means the world to us that you took the time to share your experience—thank you! We’re thrilled to have you as a client and will continue to go above and beyond to keep your insurance needs covered."
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A D

July 18, 2025

1  out of  5
rating by A D
"Absolute trash of a agency especially dealing with an inept sale representative by the name of Christopher W Bousquet. Who sent me a quote for my renter and car . only to have my renter set up but my car insurance " no longer to be found". When I called to inquire he proceeded to hang up on me 5 times ! yeah this agency can go to hell for all I care!"
We responded:
"Delanda, I am genuinely sorry for this miscommunication. I spoke to Chris and he told me that you were having phone issues with our entire team. We are not the type to hang up on our customers and regret that you perceived the phone issues this way. As always, we seek to provide our customers with great service and accurate quotes. I wish you the best and hope you have a great day. "
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James Snow

June 10, 2025

5  out of  5
rating by James Snow
"Very convenient fast great customer service great job Elijah !!!!"
We responded:
"We love hearing from happy clients like you, James! Thank you for the 5-star review and for choosing us as your insurance provider."
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Judy

June 5, 2025

5  out of  5
rating by Judy
"State farm insurance is the best insurance I have ever have. I am very pleased with the nice and very helpful staff."
We responded:
"A big thank you for your positive review, Judy! It’s our mission to provide peace of mind through excellent insurance coverage."
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Edie Ramon

May 1, 2025

5  out of  5
rating by Edie Ramon
"Estoy muy agradecido con Marifeli y Elijah por su excelente servicio. Siempre están disponibles para responder mis preguntas y me explican todo con claridad. Me siento tranquilo sabiendo que mi casa y autos está bien asegurados gracias a ellos. ¡Los recomiendo totalmente! I am very grateful to Marifeli and Elijah for their excellent service. They are always available to answer my questions and explain everything to me clearly. I feel calm knowing that my house and cars is well secured thanks to them. I totally recommend them"
We responded:
"Your support helps us continue to do what we love, Edie—providing dependable insurance and great customer care. Thank you!"
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Annabel Ramon

May 1, 2025

5  out of  5
rating by Annabel Ramon
"Mari y Eljah han sido excepcionales como agentes de seguro. Siempre me atienden con amabilidad, responden rápido y se aseguran de que entienda bien mi póliza. Me brindan confianza y tranquilidad al saber que mi hogar y autos está bien protegido. Los recomiendo sin dudar. Mari and Eljah have been exceptional insurance agents. They are always kind, respond quickly, and make sure I fully understand my policy. They give me peace of mind knowing my home is well protected. I highly recommend them."
We responded:
"Thank you for your kind review, Annabel! It’s our privilege to provide you with coverage and service you can count on."
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Ameer C

April 29, 2025

5  out of  5
rating by Ameer C
"Great communication"
We responded:
"We're grateful for your trust and kind words, Ameer. Serving clients like you is what makes our work so meaningful!"
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Beth meilinger

March 31, 2025

5  out of  5
rating by Beth meilinger
"I have been with State Farm since 1985 when I lived in South Carolina and have had excellent service with car accidents, and home damages. I am so glad that the Jake Fulkerson agents have continued with great service. I really like that they keep you informed with anything new that they have to offer!!"
We responded:
"Beth, we appreciate your loyalty to State Farm and we are happy to carry the legacy of great customer service. Thank you for your 5-star review and have a great day. "
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Juan Garcia

February 26, 2025

5  out of  5
rating by Juan Garcia
"Very good service from the representative Mary, very kind, very attentive and always willing to help."
We responded:
"Juan, thank you for the kind words of Mari. She is awesome and we love having her on the team. Thank you for being a loyal customer and have a great day. "
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Yesenia Villafuerte

January 31, 2025

5  out of  5
rating by Yesenia Villafuerte
"Muy amable"
We responded:
"¡Muchas gracias! Su opinión y su satisfacción significan mucho para nosotros. Si necesita cualquier cosa no dude en contactarnos."
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Leighona Thompson

January 14, 2025

5  out of  5
rating by Leighona Thompson
"I really enjoyed talking with Chris he was helpful and fun to talk to got me a policy and gave me a few good recommendations 10 out of 10 customer service !"
We responded:
"Chris can talk for hours. Be sure to plan ahead when you call, lol. In all seriousness, we love working with you and happy to help. Hearing a friendly voice on the phone goes a long way these days. THANK YOU Leighona!"
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Stevedybarca

December 18, 2024

5  out of  5
rating by Stevedybarca
"I had a great experience working with Elijah for my auto insurance. They were kind, patient, and helped me find the policy that fit my needs. Elijah was super efficient making the process unchallenging and concise. Highly recommend their services!"
We responded:
"We appreciate the kind words Steve. Glad to hear Elijah took the time to explain the coverages and process. We appreciate the trust you put in us to take great care of you. Happy New Year and please let us know how we can help further. "
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Kairas Parvez

December 17, 2024

5  out of  5
rating by Kairas Parvez
"Chris was knowledgeable and excellent to work with."
We responded:
"Kairas, thank you for your kind words of Chris. We're glad to have you as a customer and look forward to helping you further. "
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Melinda M.

December 17, 2024

5  out of  5
rating by Melinda M.
"Elijah was very helpful, courteous and professional. Thank you for providing me with excellent customer service."
We responded:
"Melinda, you are quite welcome. We are grateful you took the time to leave us a review. It is customers like you that make are job wonderful. Thank you!"
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Jainier Rojas

November 22, 2024

5  out of  5
rating by Jainier Rojas
"I was looking for an option for my Residence insurance and Marifeli attended to me in all that I required. I was able to obtain it thanks to her kind attention and services. I highly recommend her with my eyes closed, you can contact her and I assure you that she will take care of you as well as me."
We responded:
"Thank you so much for your kind words, Jainier! We're so glad to hear that you had such a positive experience with Marifeli, and were able to find the right coverage for your residence insurance. Providing excellent service and ensuring our clients feel well taken care of is our top priority. We truly appreciate your recommendation and are always here to assist with any of your future insurance needs!"
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Marva Williams

November 4, 2024

5  out of  5
rating by Marva Williams
"Highly recommend, Chris was amazing with getting, Me a great quote."
We responded:
" Thank you, Marva, for your great feedback! We're thrilled to hear that Chris was able to provide you with a great quote and excellent service. Your recommendation means a lot to us! If you need anything else, feel free to reach out anytime."
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Praise Olatoke

September 11, 2024

5  out of  5
rating by Praise Olatoke
"Great experience, quick response & made getting insurance painless."
We responded:
"Thank you for sharing your feedback, Praise! We’re so glad to hear that your experience was smooth and hassle-free. Making the insurance process as easy as possible is always our goal, and we’re happy to know we could deliver that for you. We're here whenever you need us!"
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Desmond Neal

August 22, 2024

5  out of  5
rating by Desmond Neal
"Chris is the man! Thank you so much for all of your help."
We responded:
"Desmond, thank you for your enthusiastic review! I'm thrilled to hear that Christopher was able to assist you effectively and that you are satisfied with the result. If you need anything help, please do not hesitate to reach out. We're here to help! "
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L. S.

August 2, 2024

5  out of  5
rating by L. S.
"I just moved Charlotte a couple of months ago from out of state. This office has worked with me through out the whole process to transfer my vehicles information. They have been very helpful with all my questions and concerns. Every time great response in a very timely matter. Thank Elijah for your great service."
We responded:
"We’re thrilled to hear that Elijah and our team have been able to assist you smoothly with transferring your vehicle information and addressing your questions and concerns. We take pride in providing timely and helpful responses. Thank you L!"
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Vatsal Patel

July 30, 2024

5  out of  5
rating by Vatsal Patel
"Elijah and Chris were able to set up my policy with my all kind of questions. They are too polite and kind during the whole process and provided me best service to set up my policy. Such a great experience with them. I look forward to work with them in future if i need any further help from State Farm."
We responded:
"We’re thrilled to hear that Elijah and Christopher were able to assist you with all your questions and provide you with excellent service throughout the process. It’s great to know that your experience with them was so positive. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to working with you again, Vatsal! "
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Dorothy Sutherland

July 11, 2024

5  out of  5
rating by Dorothy Sutherland
"Chris was very polite and very kind he help me get the best insurance on my home I would recommend state farm to everyone ask for Chris"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Christopher provided you with polite and kind service and helped you find the best insurance for your home. Your recommendation means a lot to us, and we're grateful for your trust in State Farm, Dorothy! "
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precious leak-murphy

June 10, 2024

5  out of  5
rating by precious leak-murphy
"I feel like they really know me, they are kind ,constant and I am glad to be under their service!!!!"
We responded:
"Thank you so much! We're delighted to hear that you feel well-understood and appreciated. It's our goal to provide consistent and compassionate service, and we're thrilled to know that you're glad to be under our care. Your satisfaction is incredibly important to us, and we're grateful for your trust and support!"
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Kelsie Papenhausen

June 7, 2024

5  out of  5
rating by Kelsie Papenhausen
"My current home owners insurance was going to increase by 50% so, I called every insurance agency I could find to get the best rate. Working with Jake Fulker was like a breath of fresh air! He connected with me on a personal level, got me the best rate out of all the big name companies, was patient with me while I made my decision, never pressured me to move faster, and ultimately made it feel more like calling an old friend rather than an insurance agent. So glad I made the switch!"
We responded:
"Thank you very much for your kind words, Kelsie! I'm glad to hear that I could assist you in finding a more favorable rate for your homeowners insurance. Providing personalized service and ensuring you felt comfortable throughout the process was my priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing to work with me, and I'm pleased to have been able to help."